"We conducted an independent survey of customers. Our service quality scores were outstanding. I would recommend SERVICE PLUS to any management team that is serious about making a commitment to improving their company’s service delivery."
Director of Training & Development
"The consistency of the front and back office service skills has provided a notable difference here because of SERVICE PLUS. Our customers receive consistent, excellent service and our employees strive to serve each other with a similar standard. We have found the SERVICE PLUS training program has also strengthened the coaching skills of supervisors and managers."
Marketing & Training Director
“We have had incredibly good results in service provided to customers and co-workers because of SERVICE PLUS. The rewarding point is that customers do notice and comment on the difference in service; so while we felt we were providing good service before, now we really know we are.”
Chief Learning Officer
“SERVICE PLUS has helped to create one standard of service throughout our institution. I highly recommend the training approach to other institutions.”
Director of Marketing
“Having experienced and purchased other ‘service improvement’ programs over the years, I can tell you that SERVICE PLUS bears the most fruit long term. We find SERVICE PLUS to be an efficient and effective way to improve service levels, increase referrals and reduce employee turnover.”
“There has been a noticeable improvement in the level of service we deliver to our customers and each other. Before SERVICE PLUS we delivered a high level of service, but we just didn’t deliver it consistently and we often didn’t deliver a high level of service to each other internally. Now we are more consistent delivering service to everyone plus we are more aware of internal service needs.”
Human Resources Manager
“Providing ‘better service’ is no longer a dream but a reality. SERVICE PLUS has provided us with the tools necessary to educate, train, and reinforce staff on the importance of service. We have not only reached our primary objective ... develop a service culture, we have far exceeded our original expectations.”
“We’ve experienced a noticeable improvement in service related issues based on the rating our customers provide through survey data, etc. And internally, SERVICE PLUS has had a tremendous impact on how our employees work together by fostering teamwork and ‘internal customer service’."