SERVICE PLUSg3 Training
SERVICE PLUSg3 is for everyone in an organization.
The training develops both face-to-face and telephone service skills. Regardless of a person's position, everyone gains lasting benefits from the SERVICE PLUSg3 training. SERVICE PLUSg3 is for front-line customer service and sales associates as well as all positions that deliver service internally to other employees.
Four powerful self-paced modules (see right column) make up the eTraining. Training time varies from 60 to 90 minutes per module based on participant knowledge and study habits. This is a self-paced course that employees may start at any time. Participants have 90 days to complete the course.
Online Training + Comprehensive Coaching + Individual Mentoring
Puts the power of positive change directly into the hands of your managers and employees.
As seen in the diagram (above right), SERVICE PLUSg3 is a comprehensive blended-learning, coaching, and mentoring system for organization-wide implementation. It includes online training, 1-on-1 coaching sessions, on-the-job practice, and helpful manager feedback. This unique empowerment system develops your managers and supervisors into service quality role models, mentors, and true leaders.
FAQs
Who benefits from SERVICE PLUSg3 customer service training?
Virtually any size or type of business – from the private sector to the public sector, and from profit to non-profit organization.Will SERVICE PLUSg3 improve customer service in any industry?
Absolutely. The full spectrum of industries includes: Insurance, Education, Charitable, Government, Accounting, Construction, Banking, Resort, Printing, Private Club, Retail, Law, Advertising, Restaurant, Home Building, and many others.4 Dynamic Customer Service Training Modules
1) Courtesy Module
Learn to greet and acknowledge the customer, interact to understand needs, pleasantly close each service event, handle interruptions effectively, and master other telephone service techniques.
2) Inquiries & Referrals Module
Learn to clarify customer needs, link valuable benefits of products and services with features, refer customers professionally, and ask benefit test questions to create cross-selling opportunities.
3) Work Habits Module
Learn to organize work area, manage time effectively, gain cooperation, present professional appearance, ask customers for feedback on the quality of service, perform quality outgoing telephone service calls, and initiate team support actions.
4) Service Recovery Module
Learn to listen actively, state regret and express empathy, confirm personal assistance, restore confidence, and clarify facts to understand needs, educate, correct error, or seek assistance.
