The corporate mission at RMG is to “help organizations consistently deliver exceptional levels of service to their customers.”
This mission is accomplished for entire organizations through our unique blending of training, mentoring, and coaching. SERVICE PLUSg3 includes state-of-art learning resources with ongoing reinforcement and coaching tools to constantly recognize and encourage successful service performance. SERVICE PLUSg3 is truly a unique empowerment system that builds a perpetual cycle of service quality success for our clients.
Bob Brown is the creator of SERVICE PLUSg3 and the president of RMG Training Company.
For over 30 years RMG Training Company has helped organizations, worldwide and of all sizes, develop lasting service quality cultures with the incomparable SERVICE PLUS system. RMG clients appreciate the exceptional quality of training resources and the exceptional level of service RMG consistently delivers. Bob has also written numerous articles on customer service, leadership, and coaching.
Why SERVICE PLUSg3?
- Online Computer-Based Training
- 1-on-1 Coaching Sessions
- On-the-Job Practice
- Helpful Manager Feedback
- Develops Service Quality Role Models
- Easy-to-Use Coach's Guides
- Onsite Training with RMG
- Installs a Perpetual Culture-Building System
1) Building a Service Quality Culture: Proven Strategies that Work
In this white paper, we overview the coaching culture of a SERVICE PLUS organization, touching on some of the key characteristics of their successful approaches.
2) The RMG Training Company Service Quality Culture Index
The Index is designed to help you build a strong service and sales culture at your organization. It lists over 80 specific service/sales related activities performed at those organizations that have developed strong service and sales cultures. The Index is used to help organizations benchmark and then assess the progress of their service quality culture.
3) Reality-Based Coaching: Practical Leadership Skills to Improve Customer Service Performance
In order to achieve a vibrant and lasting service quality culture, effective service leaders address and correct employee performance on an ongoing basis. This White Paper delves into reality-based COACHING TO IMPROVE skills used to help employees consistently achieve job success.